Effective Date: May 19, 2024
At Atlas Pro SEO Media, we strive to provide exceptional services and customer satisfaction. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund.
- Eligibility for Refunds
To be eligible for a refund, please ensure that:
The request is made within 30 days of the purchase date. For instance, if you purchased a service on April 1st, you would need to request a refund by April 30th.
The service or product has not been fully delivered or utilized. For example, if you purchased a monthly SEO package but decide to cancel after two weeks, you may be eligible for a partial refund.
You have a valid reason for the refund request, such as a failure to deliver the promised results or technical issues with the service.
- Non-Refundable Items
Certain items are non-refundable:
Completed services: If the service has been fully rendered and delivered as agreed, it is non-refundable. For instance, if we have already designed and delivered a landing page for you, this service is considered complete.
Customized services: Personalized or customized services that have been tailored to your specific needs are non-refundable. For example, a custom SEO strategy developed specifically for your website.
Third-party services: Services provided by third parties that were facilitated by us but are not directly under our control, such as external advertising campaigns.
- Refund Process
To request a refund, please follow these steps:
Contact Us: Email our support team at refunds@atlasproseomedia.com with your order details, including your name, email address, order number, and the reason for the refund request.
Review: Our team will review your request within 7 business days. Interesting fact: the average customer service response time for most companies is about 12 hours, but we aim to respond much quicker!
Decision: We will notify you of our decision via email. If approved, the refund will be processed within 14 business days. Fun fact: The first recorded refund policy dates back to ancient Egypt, where merchants would accept returns of defective goods in exchange for new items or money.
- Refund Method
Refunds will be issued to the original payment method used at the time of purchase. For example, if you paid via credit card, the refund will be credited back to your credit card. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
- Partial Refunds
In some cases, partial refunds may be granted:
If a service was partially completed or utilized, you may be eligible for a partial refund based on the unused portion of the service. For example, if you cancel a three-month service plan after one month, you may receive a refund for the remaining two months.
- Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Did you know? The concept of customer satisfaction and refund policies dates back to the early 20th century with the rise of consumer rights movements.
- Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Atlas Pro SEO Media
123 Marketing Lane
Tech City, TX 54321
Email: refunds@atlasproseomedia.com
Phone: +1 (234) 567-8901
Thank you for choosing Atlas Pro SEO Media. We value your business and are committed to ensuring your satisfaction.